Role
Lead Product Designer
Project Type
Bracket Challenge & Game Switcher
Platform
Cross-Platform
Project Overview
Bracket Challenge & Game Switcher
As the lead product designer for March Madness Live, I helped shape the cross-platform experience of one of the most anticipated sporting events in the U.S. My focus centered on two critical features: the Bracket Challenge, which fuels fan engagement through real-time predictions, and the Game Switcher, enabling seamless transitions between simultaneous games. To meet the needs of a highly engaged, time-sensitive audience, we designed intuitive and responsive interactions across mobile, web, and connected TV platforms. On mobile, the experience prioritized quick access to live scores and bracket updates, while the Game Switcher allowed users to jump between streams with minimal friction. For set-top boxes, we optimized remote navigation, ensuring the Game Switcher and Bracket Challenge could be used comfortably from the couch. On web, we balanced rich visual data with performance—ensuring the interface remained fast and fluid even during peak traffic moments. Our design system scaled across all platforms, ensuring brand consistency while adapting UI patterns to match each platform’s unique interaction model. By grounding our decisions in usability testing, fan behavior analytics, and platform-specific heuristics, we delivered an experience that matched the intensity and excitement of March Madness itself.
March Madness users
Who are they?
The March Madness Live experience serves a diverse audience ranging from casual fans to die-hard basketball enthusiasts. Core user groups include bracket participants, who actively track predictions and standings; multi-game viewers, who switch between simultaneous games; and second-screen users, who complement TV viewing with mobile or web interactions. Users span across platforms—including mobile devices, web browsers, and set-top boxes—each with unique needs for navigation, speed, and accessibility. Regardless of platform, all users expect real-time updates, seamless streaming, and an intuitive interface that keeps pace with the fast-moving energy of the tournament.
Mobile/Casual Fans
These users check in occasionally to watch games or see how their alma mater is performing. They value ease of access to scores, highlights, and a smooth viewing experience—especially on mobile or web during work hours or on-the-go.
Bracket Participants
Highly engaged users who fill out brackets and track performance throughout the tournament. They return frequently to monitor their picks, check upsets, and compare standings in group pools. They rely heavily on the Bracket Challenge feature.
Sports Enthusiasts
Multi-Game Viewers who actively switch between multiple games to follow key matchups, upsets, or teams of interest. They use the Game Switcher on web and sconnected TV platforms to quickly bounce between live streams without friction.
Cord-Cutters / Streaming-First Users
Users who no longer use cable TV and rely entirely on digital platforms (mobile, web, CTV) to stream all games live. They expect a robust, all-in-one experience with high reliability and minimal buffering.